To help your move be as stress-free as possible, we offer a full professional packing service, and we can provide packing cartons and materials for packing. This is normally carried out before your removal date or on the same day. We will carefully wrap and securely pack all items for an additional £15 per hour on top of the above choice of option 1 per hour rate.
Also, our prices include dismantling and reassembling of any furniture required when making your move.
If your move is more than 15 miles apart, there will be a £1 per mile charge. Also, if any of the addresses are part of the congestion zone, there will be an extra £27.50 for congestion and ULEZ fee added to your final quotation.
TERMS AND CONDITIONS
Que Removal Limited and its affiliates, employers, agents, or subcontractors (“we,” “our” or “us,” “the Contractor”) are dedicated to providing a satisfying experience for everyone using their services. To do so, we need to establish certain terms and conditions (“Terms of Service”) to which all customers (“you,” “your,” or “the Customer”) must agree for mutual benefit and protection.
“Goods” refers to the goods being moved and delivered.
All our booking times are estimated, please allow 20 minutes for traffic and roadworks.
The quote is given as a fixed price (for hours selected only) and does not include any additional material, parking fees, insurance, storage, or any other fees whatsoever.
Any customs duties and government fees or other statutory fees are not included and will be payable in addition to your quoted price. If there are circumstances that have not been taken into account when preparing the quotation, it may be amended, or additional charges may be made. These factors include but are not limited to:
delays outside of our control
limited access to collection/delivery point others, not listed here
The signed quote is not acting as an agreement and does not initiate the contract until we send you a dispatching confirmation text to your mobile that we are available on a required day.
Such confirmation will be sent to you within one hour from when we receive your acceptance of our quotation.
Unless previously agreed in writing, we will not: Remove or lay fitted floor coverings. Move storage heaters (unless previously dismantled).
Move items from a loft (unless well illuminated with safe access via the staircase).
Any waste which leaves our vans dirty and makes it impossible for the next customer to use.
Undertake any work our removal staff is not authorized or qualified to carry out, which may effectively cause damage or harm.
It’s the customer’s responsibility to provide parking (reserve a space for the van outside of property before our arrival or arrange a suspension or permit where necessary with the local council). If there is no pre-arranged parking and our van receives a ticket, it will be the customer’s responsibility to pay the fine to the driver at the end of the job.
It’s the customer’s responsibility to pack everything properly. We do not accept responsibility for damage or breakage caused by poor packing.
It’s the customer’s responsibility to make sure that all items will fit in the new premises. (E.g., wardrobe, bed, sofa, etc.) We are not insured for removing any doors or making new entrances to the premises.
If any delay is caused by the customer (e.g., everything is not packed, waiting for keys, incorrect address, etc.), we reserve the right to add an extra cost to the final bill.
All goods in transit are insured. Our insurance covers items in transit only. It will not cover any damage which happens outside the van or inside a property. If you need any further cover for moving, contact your insurance company and get the appropriate insurance cover.
In the unlikely event of any damage to your items, we have strict conditions placed on us by our insurance company. All damage or loss must be reported within 24 hours of the completion of your booking. If the damage is reported to us, corroborating pictures of the damage should be supplied within 72 hours of the booking, failing in doing this, a damage complaint cannot be processed.
The client is subjected to pay an excess fee of £350 to claim for any loss or damages involving Goods in transit insurance or £500 to claim through Public Liability insurance.
If we are not told that a job may need multiple journeys, you may incur a fuel charge.
If the customer chooses our no-loading service, they are solely liable for any damage to their goods; the driver will not have any involvement in the loading and unloading goods.
Arrival time on any job is estimated. We will do our best to be on time, but there may be delays caused by circumstances out of our control. (e.g., weather, traffic).
We do not accept responsibility for any customer losses due to pick-up/delivery delays beyond our control. We will not offer any refunds for lateness.
Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
If the customer cancels the booking after it has already been confirmed, the customer will be charged 50% of the confirmed amount. If you change or cancel the booking within 24 hours before the job is scheduled to occur, you will be charged in full.
Any job not paid upon completion will be subject to a discretionary 100% surcharge. We reserve the right to change or cancel any bookings.
We reserve the right, upon non-payment of a cancellation charge, to register your details with various blacklists and credit reference agencies.
If you need to complain:
We aim to provide you with a high level of service at all times. However, there may be a time when you feel that our service has fallen below the standard you expect. If this is the case and you want to complain, we will do our best to try and resolve the situation.
Details received by Que-Removal are monitored and may be subsequently disclosed to authorized third parties, by relevant legislation.
The minimum sized van you’re booking is a medium wheel-based van. Please ensure this particular van fits your requirements, as this is your responsibility.
If congestion and ULEZ charges apply to your move, these will be added to the final price upon job completion.
The client is responsible for sourcing parking spaces and obtaining parking permits/bay suspensions if required.
If parking tickets are issued to vehicles during a removal, all costs incurred will be passed onto the customer and added to the final balance.
-Company number: 12263472
- VAT number: GB 364389562